Refund and Cancellation Policy
Welcome to this website of https://silkscarfsbyneerja.com .We use payment gateway for receiving payments. Once the payment is received , we won’t return the amount, As all the product are hand crafted & and made when we receive the order. if won’t to cancelled the order then informed us within 12 hours. when the order is placed. Once the order is shipped then we won’t returned the order as it is custom made.
Disclaimer of Warranties/ Limitation of Liability
Filigree Art and Crafts Limited has made this service available to you as a matter of convenience. We expressly disclaim any claim or liability arising out of uploading of any obscene, vulgar or pornographic images, photograph or distorting the images available under this service in an obscene, vulgar or pornographic manner. You are advised to use your best judgment and independently verify the bona fides of any particular User that you choose to deal with on the Website. We are pleased to provide this service to you as a matter of convenience. We expressly disclaim any claim or liability arising out of uploading of any obscene, vulgar or pornographic images, photograph or distorting the images available under this service in an obscene, vulgar or pornographic manner. Our site will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
Exchange Policy
At Silk Scarfs By Neerja, we strive to provide the highest quality products and customer satisfaction. We understand that sometimes an exchange may be necessary due to personal preferences. Hence, we have set up an exchange policy to make the process smooth and hassle-free for our valued customers. If for any reason you are not satisfied with your purchase, you may exchange the product for another item of equal value or a refund. The exchange policy is valid for 7days from the date of purchase but Customized or personalized items are not eligible for exchange.
Please note the following guidelines for exchanging the product:
- Customized or personalized items are not eligible for exchange.
- Customers must inform us of any exchange requests within one week of receiving the item.
- The item should be in its original packaging, and it must be unused and in the same condition as it was received.
- The customer must provide the original receipt as proof of purchase.
- The item should not be damaged, altered, or customized in any way.
Filigree Arts reserves the right to reject an exchange request if the item does not meet the above requirements.
To initiate the exchange process, please contact our customer service team at our Website (https://silkscarfsbyneerja.com/), and they will guide you through the process.
Once the returned item is received and inspected, we will process the exchange or refund within 10-15 business days. The shipping costs for the exchanged item will be borne by the customer.
Please note that personalized or custom-made items are not eligible for an exchange, except in cases of manufacturing defects or damage during transit.
We hope this policy assures you of our commitment to customer satisfaction and quality products. If you have any further queries, please do not hesitate to contact us.
Thank you for choosing Silk Scarfs by Neeraja!